{"id":12359,"date":"2025-04-18T10:08:43","date_gmt":"2025-04-18T14:08:43","guid":{"rendered":"https:\/\/fondationsanteurbaine.com\/article\/benevoles-echanger-rassurer-encourager-nos-patient-e-s\/"},"modified":"2025-04-18T15:31:45","modified_gmt":"2025-04-18T19:31:45","slug":"benevoles-echanger-rassurer-encourager-nos-patient-e-s","status":"publish","type":"post","link":"https:\/\/fondationsanteurbaine.com\/en\/article\/benevoles-echanger-rassurer-encourager-nos-patient-e-s\/","title":{"rendered":"Volunteers: connecting, reassuring, and encouraging users"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"12359\" class=\"elementor elementor-12359 elementor-12190\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1acef550 e-flex e-con-boxed e-con e-parent\" data-id=\"1acef550\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a895816 elmn-offcl-h2 elementor-widget elementor-widget-heading\" data-id=\"7a895816\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Volunteers: connecting, reassuring, and encouraging users<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32e2783f elementor-widget elementor-widget-post-info\" data-id=\"32e2783f\" data-element_type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-0cb84ee elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-calendar\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M12 192h424c6.6 0 12 5.4 12 12v260c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V204c0-6.6 5.4-12 12-12zm436-44v-36c0-26.5-21.5-48-48-48h-48V12c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v52H160V12c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v52H48C21.5 64 0 85.5 0 112v36c0 6.6 5.4 12 12 12h424c6.6 0 12-5.4 12-12z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>18 April 2025<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-493506e elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-tags\" viewBox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M497.941 225.941L286.059 14.059A48 48 0 0 0 252.118 0H48C21.49 0 0 21.49 0 48v204.118a48 48 0 0 0 14.059 33.941l211.882 211.882c18.744 18.745 49.136 18.746 67.882 0l204.118-204.118c18.745-18.745 18.745-49.137 0-67.882zM112 160c-26.51 0-48-21.49-48-48s21.49-48 48-48 48 21.49 48 48-21.49 48-48 48zm513.941 133.823L421.823 497.941c-18.745 18.745-49.137 18.745-67.882 0l-.36-.36L527.64 323.522c16.999-16.999 26.36-39.6 26.36-63.64s-9.362-46.641-26.36-63.64L331.397 0h48.721a48 48 0 0 1 33.941 14.059l211.882 211.882c18.745 18.745 18.745 49.137 0 67.882z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<a href=\"https:\/\/fondationsanteurbaine.com\/en\/article\/category\/portraits-en\/\" class=\"elementor-post-info__terms-list-item\">Portraits<\/a>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0a080c3 e-flex e-con-boxed e-con e-parent\" data-id=\"0a080c3\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d45124e e-con-full e-flex e-con e-child\" data-id=\"d45124e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c62608c elementor-widget elementor-widget-image\" data-id=\"c62608c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"2400\" height=\"1256\" src=\"https:\/\/fondationsanteurbaine.com\/wp-content\/uploads\/2025\/04\/Danielle-png.webp\" class=\"attachment-full size-full wp-image-12340\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-805de0b e-con-full e-flex e-con e-child\" data-id=\"805de0b\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-80b6dc2 elementor-widget elementor-widget-text-editor\" data-id=\"80b6dc2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Since 2020, Danielle Arsenault has been one of the welcoming and compassionate faces greeting users and visitors at Verdun Hospital.<\/p><p>Every Tuesday and Thursday morning, from 7:30 to 11:30 a.m., she\u2019s there\u2014reliably and warmly present.<\/p><p>In nearly four years, she has volunteered close to 1,700 hours\u2014an incredible commitment that makes a real difference in the experience of users and residents.<\/p><p>Dependable, punctual, and always ready to help, Danielle is much more than a familiar face at the entrance\u2014she\u2019s a true pillar of the hospital.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-eab0712 e-flex e-con-boxed e-con e-parent\" data-id=\"eab0712\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9a090d2 elementor-widget elementor-widget-text-editor\" data-id=\"9a090d2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Her role goes beyond guiding people to their appointments: she helps them feel at ease, reassures them, and transforms their hospital visit into something more human and comforting.<\/p><h3>A smile that changes everything<\/h3><p>\u201cNo matter how old we are, coming to the hospital can be a little intimidating. Even scary. That\u2019s why I chose to volunteer at Verdun Hospital\u2019s reception.<\/p><p>On paper, my job is to accompany people and take them to their appointments. But my real role is to ease their worry from the very first moment\u2014by welcoming them with a smile and kindness.\u201d<\/p><p>Thanks to the support of Fondation Sant\u00e9 Urbaine, the hospital is able to offer services that go beyond medical care: a mobile library that visits patient floors, coffee service for those waiting in the ER and outpatient clinics, and even wheelchair support for people who need it.<\/p><h3>An inspiring commitment<\/h3><p>Reception volunteers don\u2019t just point the way\u2014they guide, listen, and comfort. In just a few moments, they build trust, ease fears, and turn a stressful visit into a more human encounter.<\/p><p>With her kindness and dedication, Danielle embodies this mission beautifully. She generously shares her experience with new volunteers, passing along not just best practices, but also the importance of a heartfelt welcome.<\/p><p><strong>We are incredibly lucky to have her with us. <\/strong><strong>Thank you, Danielle, for everything you do!<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-feee9e3 elementor-widget elementor-widget-html\" data-id=\"feee9e3\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a href=\"#XWXNKWPZ\" style=\"display: none\"><\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-634952f elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"634952f\" data-element_type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"1080\" height=\"1080\" src=\"https:\/\/fondationsanteurbaine.com\/wp-content\/uploads\/2024\/11\/Valerie-jpg.webp\" class=\"attachment-full size-full wp-image-11702\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">We need you to help families like Antoine\u2019s. From Verdun to the Plateau, whether in hospitals, CLSCs or CHSLDs, your donations make all the difference and bring these stories of hope to life.<br><br>\n<b>Thank you from the bottom of our hearts for your support.<\/b><br><br>\nVal\u00e9rie Duchesne-Carle, Executive Director at the Fondation Sant\u00e9 Urbaine<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>You\u2019ll see them as soon as you arrive at our facilities: volunteers who are deeply committed to enhancing the care experience through conversation, kindness, and guidance.<\/p>\n","protected":false},"author":20,"featured_media":12345,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[277],"tags":[],"class_list":["post-12359","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-portraits-en"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/fondationsanteurbaine.com\/en\/wp-json\/wp\/v2\/posts\/12359","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fondationsanteurbaine.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/fondationsanteurbaine.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/fondationsanteurbaine.com\/en\/wp-json\/wp\/v2\/users\/20"}],"replies":[{"embeddable":true,"href":"https:\/\/fondationsanteurbaine.com\/en\/wp-json\/wp\/v2\/comments?post=12359"}],"version-history":[{"count":0,"href":"https:\/\/fondationsanteurbaine.com\/en\/wp-json\/wp\/v2\/posts\/12359\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/fondationsanteurbaine.com\/en\/wp-json\/wp\/v2\/media\/12345"}],"wp:attachment":[{"href":"https:\/\/fondationsanteurbaine.com\/en\/wp-json\/wp\/v2\/media?parent=12359"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/fondationsanteurbaine.com\/en\/wp-json\/wp\/v2\/categories?post=12359"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/fondationsanteurbaine.com\/en\/wp-json\/wp\/v2\/tags?post=12359"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}